We prepare our performance spaces to best resemble the venues where these great artists customarily perform, and we strive to observe the customary etiquette of these places. Here are the guidelines we have established.

Tickets

• All audience members must check in by showing their tickets for a performance prior to entering the concert space and taking their seats. This helps us prevent people from ‘crashing’ our events, and it helps us track audience attendance so that we can align future performances with audience tastes and preferences.
• If you have purchased tickets and cannot attend the event, contact events@performingartsatfawnlake.org in advance of the hosted event and we will cancel your tickets and reassign them to the parties you designate up to six hours before curtain time.
• Tickets purchased for a  hosted music event are fully refundable up to 72 hours prior to curtain time for the event. Exceptions to this policy may be granted by Performing Arts at Fawn Lake in case of medical emergency or similar circumstance, at our sole discretion.

Seating

• Seating at all hosted music events is open (i.e., there is no regular advance seat selection for ticket holders), and is available on a first-come, first-served basis for all audience members who have been checked in at the door.
• If a ticket purchaser notifies us in advance that one or more ticket holders in the purchaser’s party has a special need (e.g., mobility, hearing, or vision), we will reserve seats in advance for the entire party. This request also may be made at the time of ticket purchase checkout.

Punctuality

• Performing Arts at Fawn Lake will always advertise the start time for any hosted music event.
• The doors will close promptly at the advertised start time, and no one will be admitted to the concert space after the doors are closed. In cases where the event has a scheduled intermission, latecomers will be admitted only during the intermission.
• Performing Arts at Fawn Lake will not issue refunds for tickets purchased for a hosted event when the ticket holder arrives after the advertised start time.

Electronic Devices, and Audio and Video Recording

• All electronic devices such as phones and pagers must be silenced or turned off during a hosted performance.
• Since most, if not all, of the performers we host for concerts are subject to recording and other performance-related contracts, personal audio or video recording of performances is prohibited.
• Unless stated otherwise in the written program for a hosted event, audience members may take still photos during a performance without flash from their seats. Walking about the concert space to take still photos during a performance is prohibited.

Audience Etiquette

• Audience members must not engage in any action that would distract the performers or infringe on other audience members’ enjoyment of an event. Examples of distractions include excessive arm or hand waving, extreme head movement, foot tapping, talking, humming, and singing.
• If you must leave the concert space during a performance for any reason, please do so quietly. You will not be readmitted to the concert unless there is a scheduled intermission, at which time you may return to your seat.

Beverages

Consumption of beverages of any kind is prohibited inside the venue where a Performing Arts at Fawn Lake-hosted music event is held.